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Customer Experience

Communicating during a crisis: How Textline customers are adapting to Covid-19

Textline customers have been using business texting in innovative ways to adapt to Covid-19, whether it's to reassure staff and customers, communicate changes to their business models, or facilitate no-contact services and sales. 

Posted on 
May 18, 2020
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Textline News

On stage at Zendesk Showcase San Francisco

Last week the Textline team attended Zendesk Showcase, a conference focused on Zendesk products as well as customer experience trends and case studies.

Posted on 
Oct 11, 2019
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Tips

Publicize your Textline number

Congratulations—you set up your Textline account! Now make sure customers know they can text you. One instrumental step is to advertise your Textline number to ensure your customers know where to find you.

Posted on 
Sep 26, 2019
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Customer Experience

Getting help with Apple Card

Today Apple customers in the U.S. can apply for Apple Card, a new credit card designed for iPhone. As Apple fans surely expect, Apple Card introduces many innovations compared to traditional credit cards, from the application process to the cash back rewards.

Posted on 
Aug 20, 2019
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Customer Experience

Putting people back into customer service

Advances in technology have made the customer support process more efficient. But the focus on scaling customer service hasn’t necessarily led to better quality support.

Posted on 
Apr 4, 2019
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Textline News

Live webinar: Growing success through proactive communication

Don’t miss the next live webinar in our webinar series on Thursday, April 4 at 10 am PDT on Growing Success Through Proactive Communication. Both customer support and sales teams need to proactively communicate with customers to provide better support and build stronger relationships.

Posted on 
Mar 29, 2019
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