Textline's automations feature can do many things, but it's most often used to set up auto-responses. There are two categories of auto-responses almost every organization can use to keep customers satisfied: welcome messages and after-hours messages.
Textline admins can use our new Automations feature to compose smart auto-responses and perform other automated actions. For example: Send different auto-responses to customers who text your business for the first time, or when they text you outside of business hours, or when no Textline agents are available.
The holiday season is probably your customer service team's most hectic time of year. Answer your customers' questions faster using a textable phone number from Textline. Features like auto-responses and shortcuts streamline your support workflow. Start texting with customers in less than a minute. Sign up for a Textline free trial.