Textline's automations feature can do many things, but it's most often used to set up auto-responses. There are two categories of auto-responses almost every organization can use to keep customers satisfied: welcome messages and after-hours messages.
The holidays are here. Whether your business is bustling or sleepy this time of year, you may want to schedule an auto-response for folks who contact your Textline number during the holidays.
Textline admins can use our new Automations feature to compose smart auto-responses and perform other automated actions. For example: Send different auto-responses to customers who text your business for the first time, or when they text you outside of business hours, or when no Textline agents are available.