Textline's automations feature can do many things, but it's most often used to set up auto-responses. There are two categories of auto-responses almost every organization can use to keep customers satisfied: welcome messages and after-hours messages.
The holidays are here. Whether your business is bustling or sleepy this time of year, you may want to schedule an auto-response for folks who contact your Textline number during the holidays.
Black Friday and Cyber Monday are coming up, which means your company's customer support team will likely be dealing with a heavy load for the next few weeks. Customers appreciate speedy customer service during the holiday season.