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Tips

Add a "text us" button to your Instagram Business Profile

Let customers text your business right from your Instagram profile in 3 easy steps.

Posted on 
Feb 4, 2020
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Tips

Publicize your Textline number

Congratulations—you set up your Textline account! Now make sure customers know they can text you. One instrumental step is to advertise your Textline number to ensure your customers know where to find you.

Posted on 
Sep 26, 2019
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Tips

Two essential auto-responses to streamline engagement

Textline's automations feature can do many things, but it's most often used to set up auto-responses. There are two categories of auto-responses almost every organization can use to keep customers satisfied: welcome messages and after-hours messages.

Posted on 
Jul 31, 2019
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Tips

How to schedule an auto-response for holiday hours

The holidays are here. Whether your business is bustling or sleepy this time of year, you may want to schedule an auto-response for folks who contact your Textline number during the holidays.

Posted on 
Dec 19, 2018
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Tips

Boost your productivity with power user features

Looking to supercharge your productivity? Here are a few tips for Textline power users that might help. 1. Search by tag. If you use tags to group your Textline contacts, you can search your address book for all entries matching a specific tag.

Posted on 
Dec 21, 2017
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Tips

5 tips for handling customer support during the holidays

Black Friday and Cyber Monday are coming up, which means your company's customer support team will likely be dealing with a heavy load for the next few weeks. Customers appreciate speedy customer service during the holiday season.

Posted on 
Nov 15, 2017
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