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Customer Experience

Getting help with Apple Card

Today Apple customers in the U.S. can apply for Apple Card, a new credit card designed for iPhone. As Apple fans surely expect, Apple Card introduces many innovations compared to traditional credit cards, from the application process to the cash back rewards.

Posted on 
Aug 20, 2019
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Customer Experience

Putting people back into customer service

Advances in technology have made the customer support process more efficient. But the focus on scaling customer service hasn’t necessarily led to better quality support.

Posted on 
Apr 4, 2019
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Customer Experience

Five New Year's resolutions for your customer success team

Many of our customers at Textline work in the Customer Success space, and we wanted to do something special for them at the end of the year. We decided to share five New Year’s Resolutions that will help companies empathize and connect with their customers.

Posted on 
Dec 28, 2018
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Customer Experience

Your guide to lesser-known holiday emoji

This December your text message conversations with family and friends will likely feature popular holiday emoji like the gift-wrapped present 🎁, Santa and Mrs. Claus 🎅🤶, and the Christmas tree 🎄. But Textline is here to help you decipher seasonal communications with this guide to the less obvious—but arguably more useful—emoji you'll send and receive this winter.

Posted on 
Dec 11, 2018
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Customer Experience

How JSK Recruiting uses Textline to place job prospects faster

Before he started using Textline, recruiter Jeff Katz used to miss a lot of text messages. The job candidates and hiring managers he works with in the supply chain and manufacturing industries often tried to text his landline.

Posted on 
Sep 11, 2018
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Customer Experience

How Bird uses Textline in its quest to revolutionize how you get around town

A startup called Bird is betting that dockless electric scooters will improve transportation and lessen the need for car ownership. The concept is spreading so quickly that Bird has been deemed the "Uber of electric scooters."

Posted on 
Apr 3, 2018
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